FAQ

Orders & Shipping

Shopping and paying for an order

When you place & pay for your order you will receive a confirmation email which confirms your order.

Please check that all the details including address are correct as we aim to process orders as quickly as possible which means same day with a maximum of up to 24 hours.

If the information is not correct email us immediately: orders@byronbaytan.com

You will receive a shipping confirmation email once your order is shipped.

Receiving my order

In most circumstances your order will be of parcel size. If no one is available to receive the delivery Australia Post will leave a notice - collection card in your mail box. Please ensure that you collect this from the mail and retrieve your parcel from the post office on this card.

It's a good idea to make your delivery address a place where someone is available to accept the delivery during each day, ie, your workplace.

Postage charges Domestic & International

Australian orders: We offer FREE shipping for all Australian orders.

Orders are shipped using Australia Post – Australia Post can take from 3 to 9 days depending on your location.

Express Post: If you’d like your order fast & within 1 to 2 business days then choose the Express Post option.

International Order: Shipping is FREE for all orders over $100 AUD, otherwise a flat rate of $15 AUD applies.

International orders are sent via DHL International post which means the item is fully trackable and requires a signature upon delivery.

Products

Where can I find out more info about Byron Bay Tan products?

The best place to find out every bit of info on our products is on the individual product page.

Byron Bay Tan – Self Tanning Foam / Medium

Byron Bay Tan – Coffee Scrub

Accessories – Application Mitt

Bundles – Full Tan Pack & Tan & Mitt

Can I find Byron Bay Tan in any stores?

Yes, we are selling through selected stockists - please let us know if you would like your fav store stocked.

Byron Bay Tan products are available at byronbaytan.com

Ingredients

Byron Bay Tan Medium Tanning Foam

This medium tanning foam has a unique deep golden, brown tone base. It contains a blend of natural ingredients to compliment your tan and keep your skin hydrated.

Key Ingredients:

Methyl Gluceth-20
A humectant that is a naturally-derived, mild ingredient that delivers moisture to the skin while reducing the tacky feel normally associated with the ingredients typically used in moisturising skin creams.

Hydrolyses Jojoba Esters
A jojoba derived emollient, this ingredient provides increased hydration and increased colour retention in tanning products.

Native Frangipani Extract
This native flower extract is packed full of anti-oxidants to help preserve and protect the skin.

Aloe Vera Juice
This natural extract helps to hydrate and protect the skin.

Cacao Extract
This powder in packed full of anti-oxidants, so not only helps deliver a rich chocolate colour to the formulation but also aids in protection of the skin.

Byron Bay Tan Coffee Scrub

This coffee scrub is a blend of locally produced Robusta coffee, Dead Sea salt and oils with a hint of coconut. It is designed to leave your skin smooth and hydrated after using.

Key Ingredients:

Coffee
Coffee granules help to buff away your dry and flaky skin, leaving a smooth surface to begin your tanning process.

Virgin Coconut Oil & Macadamia Oil
Moisturising oils to replenish and restore comfort of the skin.

Kakadu Plum Seed Oil
An oily extract from the seed of the Kakadu Plum, helping to replenish and restore the comfort of the skin.

Returns & Refunds

Does Byron Bay Tan accept returns?

We cannot accept returns due to health regulations, although if you feel that our product is not satisfactory or you feel is not as advertised, then please send an email to orders@byronbaytan.com and we will work with you to resolve the situation.

Receiving damaged goods

If your order arrives damaged, please send an email and a picture of the damage to orders@byronbaytan.com and we assist you as soon as possible.

Terms & Conditions

Can I cancel my order or change my address?

As we process all orders immediately through to our warehouse, we do not accept cancellations or changes to orders placed. You are welcome to email us orders@byronbaytan.com and request a cancellation/change to your order, and if possible we will assist you.

Please take care to double check your details before you complete your order.

Please place all orders and send emails using English language.

Want to save 10%? Just confirm your email to receive your 10% off discount code!